Dear <XYZ>

In new market dynamics, products and services are no more a competitive differentiator to secure the customer intimacy. It is your customers’ experience with your organization that makes a difference.

Our understanding with leading global clients suggest that organizations are increasingly facing challenges around creating a unified customer experience:

  1. Disconnected systems in the value chain causing longer quote time
  2. Unstructured customer data leading to revenue leakage
  3. Loss of demand forecast accuracy leading to increased inventory
  4. Lack of governance on CRM projects impacting time-to-market and TCO
  5. Adoption challenges leading to reduced data quality

As a Gold Cloud Alliance partner, we are uniquely positioned to help our clients transform their customers’ experience by leveraging cloud technologies and increase business productivity in sales, service, marketing value chain.

Birlasoft Customer Experience Transformation Service Offerings:

Legacy CRM
to Salesforce Migration Kit
Accelerated Regional/Global Salesforce Rollout
Lead-to-Cash Solution
Predictive Forecasting Solution
Birlasoft Delivered Business Value to its Customers:
A Leading Global Manufacturing Company
End-to-end solution integration of Sales, CPQ, Service & Fulfillment services on a common cloud platform leading to reduced time-to-market by 40-60% and savings of $1.5M annually.
A Fortune 10 Industrial Company
Salesforce global implementation framework enabling 95% user adoption in 2 weeks, improved data quality by 10 –12% and reduced lines of records.
A Fortune 10 Manufacturing Company
Migrating Siebel functionalities to Salesforce using Agile methodology with real time integration using web methods enabling 60% less clicks, improvement in proposal generation and 25% saving in infrastructure cost.
We would be happy to share our experiences. Appreciate if you could provide us time in the next week for an in-person meeting or call.

In the interim, you can get more information by clicking here. You may reach my office at +1 973 856 0758 or

From the Office of Vivek Kaushik – Geo Sales Head, US
High Customer Satisfaction Rating -   4.8/5    
Rated #1 in customer satisfaction in G2 crowd magic quadrant for CRM Solutions
7 of our top 10 clients have >5 years engagement
Proven experience in sales, service & marketing Salesforce1 Platform

Successfully delivered more than 2000 CRM projects globally

550+ CRM Consultants 
Extended partner eco system to cater to customer value chain
Esteemed Clients
Global leader in document management solutions
Global pioneer in solar innovations & solutions
World’s  renowned commercial vehicle manufacturers
Second largest global burger chain
Leading  global industry & auto suppliers
Ace producer of firearms & ammunition
Global leading electric energy supplier
and more…
About Birlasoft
Winner of industry awards for its domain expertise, engagement models and value additions to customers’ businesses, Birlasoft is a front-runner in enabling clients to transform their businesses by providing value-based information technology outsourcing services globally. For more information, visit