For the travel industry, innovation is the key mantra. While travelers are on the go forever, technological too is advancing. More customers being affiliated to digital channels is making the travel experience a smoother one on the whole.
From searching to sharing, tech trends have evolved with augmented reality, wearables, iBeacons, IoT, chat, mobility, analytics and social media—making more customers expect a seamless experience through their entire journey.
The advent of IoT and 24/7 accessibility have changed how we humans use smart devices. In addition, customers choose to share experiences in social media and impact your business. This has made it vital for the travel industry to reach out to its tech-savvy customers through mobile platforms.
Sonata’s pre-built, end-to-end Travel Experience Management platforms propel some of the big players in the travel industry—tour operators, online travel agencies, rail and airline segments spread across the globe. Customizable travel solutions span across front, mid and back-office operations and are easily deployable.
Business will be easy with a complete suite of solutions perfectly tailored for the travel industry. Be it online commerce solutions, customer engagement models, implementation of new technologies such as AI, AR, NFC, sensors, digital execution or IoT wearables, Sonata has it all!
Sonata’s customer-specific Center of Excellence (CoE) model is designed to deliver excellent value through increased customer focus and collaboration, adoption of best practices and enhanced productivity.
Your digital transformation can be as easily achieved if you know what your customers expect of your travel services!
The digital world has completely transformed the way a modern consumer – one who is always connected to the digital world – shops today. And for the travel industry, it has become imperative to create value for the modern customer by digitally reinventing themselves.
In this webinar, we will study the digital transformation journey of one of the world’s leading travel and tourism companies, and how SAP Hybris helped them to become less ticket-centric and more customer-centric.
SAP Hybris enabled TUI Group to accomplish their digital transformation goals by providing:
Unique benefits of using SAP Hybris:
1.True Omni Channel
3.Cost of Ownership
This webinar, titled ‘creating value by digital reinvention’, features Marc Worrall, General Manager – Digital Services & Operations, TUI Group, and Sebastien Trahan, Industry Principal, Travel.
Do you want to better to cater your travel customers and drive your business growth? Rezopia from Sonata offers complete end-to-end software platform for tour operators and travel agencies to scale revenues, reduce costs and improve operational efficiencies.
Sell through various channels such as web, social, call center and mobile. Rezopia promises smooth merging of physical and digital channels. Package, personalize and book individual and group tours.
The complete booking system helps travel companies by automating major mid and back-office tasks and operations, including inventory, contracts, pricing, CRM and accounting, through a cloud based travel management system.Download Brochure Schedule a demo
Lack of end-to-end travel solutions: The always connected customers today want to access tour operators and online travel agencies anytime, anywhere. There is a rising demand where customers want one click submission for booking. However, existing portals involve multiple buying cycles and might lack personalized interaction.
Tour operators and travel agencies have to resolve problems related to multiple touch points, be responsive to demand, enhance reach/distribution in a fragmented market, adopt new technologies and transit into fully automated systems.
Rezopia is a digital travel platform that provides end-to-end solutions by integrating multiple digital technologies such as omni channnel commerce, mobility, analytics and cloud. With pre-built, best-in-class customer experience and business functionalities in a Cloud solution, this platform helps achieve fast, scalable and reliable digital readiness for the tour operator & online travel agency business.
Full suite of customer and business
functionalities on one platform
Easy and reliable
for functional features
Track record of providing solutions for
world leaders in travel
Rezopia has won multiple recognitions such as the Travel Weekly Magellan and World Travel awards, with leading travel enterprises using it for their core travel applications. We have built a strong base with Sonata’s innovative services helping deploy Rezopia for world leading brands. Learn more about our customer success stories – so you can begin your own with renewed vigor and confidence.
There was a need to replace the rail passenger reservation system, whose functionality was hindered by limited features, long lead time and costly developments. The challenge was to find a system capable of handling 1000 to 5000 bookings per day on a steady platform
The achievement was a feature-rich, customer-friendly rail application that reduced time to implement, lowered costs and decreased risks. It also enabled greater business capabilities by ensuring efficient process for ancillary product sales.