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Effective Warranty Management
for Improved Customer Satisfaction
and Profitability in 2015

About the Webinar:

The findings from Strategies For Growth’s 2014 Warranty Chain Management Benchmark Survey clearly identify the three key drivers pushing Services Organizations to aspire to attain higher levels of performance as, first, customer-driven; next, cost-driven, and; finally, revenue-driven.

While more than three-quarters of respondents believe effective warranty chain management to be important to their organization's bottom line, as many as one-third are still using manual processes - or have no formal warranty management process at all. As a result, meeting the desired goals of customer satisfaction and services profitability remains a major challenge for many organizations.

What is your organization doing to attain - or aspire to - Best Practices status with respect to Warranty Chain Management?


Tavant Technologies invites you to view the webcast on-demand

Learn from our expert panelists:

What leading Warranty Services Organizations are doing to attain the highest levels of Customer Satisfaction and Service Profitability

What is driving the Warranty Services market to aspire to higher levels of performance, and what challenges they are likely to be facing

How to emulate the strategic and tactical actions presently being taken and/or planned by the leading Warranty Services organizations

Bill Pollock
President &
Chief Research Officer,
Strategies for GrowthSM

Bill Pollock is President & Principal Consulting Analyst at Strategies For GrowthSM, the independent research analyst and consulting firm he founded in 1992. Previously, Bill served as President & Chief Research Officer (CRO) at The Service Council (2011 - 2013); Vice President, Principal Analyst, heading up Aberdeen Group’s Service Management Practice (2008 - 2010); and Managing Analyst, Services Industry at Gartner (1995 - 2001). He has had more than 250 articles published in leading services trade journals and is a frequent presenter at services conferences and trade shows. Bill’s blog is accessible @PollockOnService and via Twitter @SFGOnService.

Rohit Lohan
Product Manager
and Solution Architect,
Tavant Technologies, Inc

Rohit has over 10 years of experience in enterprise application development. He is responsible for managing ‘Tavant Warranty’ as well as solution design and development for Tavant customers in the manufacturing domain. Rohit has been involved in implementation of global warranty systems for OEMs like Doosan, Ingersoll Rand, Federal Signal, NMHG, Owens Corning and Sullair Corporation. He has extensive experience in designing software, applications that involve complicated workflow design, usage of rules engines to automate processes, complex system integrations and mobile solutions.

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Email: webinar@tavant.com

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www.PollockOnService.com
For more trending thoughts and information on the global services market.

www.Tavant.com/Warranty
For more information on leading solutions in Warranty Chain Management. Tavant Technologies offers end-to-end processing of warranty claims, including recovery of repair expense from OEMs and parts suppliers, as well as service intelligence,

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